Our Reviews

Personalized, professional and accurate customer service

Service was done fast. The service was well explained to me by the service advisor. I am very pleased with my vehicle and the service I received.

It took multiple calls to get an appointment. Then when we finally got an appointment we got it sent in. When we got it back they only partially fixed it. And the car would still smell like exhaust fumes. They said they replaced the catalytic converter but when we went to another place to again fix it. They said nothing was replaced and they had just re welded it. Service was overall terrible compared to every other place we have been

Excellent Experience! Always a pleasure to work with!

Elijah was great!

Had to pay for a service that I should not have had to pay for checking my breaks. Diagnostics report said breaks needed checked ASAP make appointment. I guess they said this wasn't cover under warranty. I think it should have been covered since I was emailed about it.

Walked in and was greeted after a conversation amongst employees was finished. Then was shown to the waiting area. After sitting 10 min or so which wasn’t an issue since I was early another gentleman asked “who’s Traverse” to which I responded mine. He asked if I had an appointment and I said yes I made it o line and he said well I don’t have it but we will still take care of it. That’s not my problem and I even mentioned that I had text reminders and he said ok and walked away. Then thru the paper thin walls I heard him essentially mocking me saying that I had received the text updates. I also heard the same person say a few inappropriate things in that same area. I get shop talk and customers are a pain sometimes but that discussion needs to be away from where anyone can hear it. It just was a very disheartening experience to be honest. I felt like I was a burden by having the appt.

Excellent service as always from Gerry Raymond Chevy.

Great service. Friendly and professional employees

The customer service was great Jesse kept me informed about my car and was able to get my break pads change the same day

Good job

Great service as always

Good customer service however way too expensive

Great job. E worked very hard to get the sale. Would recommend you to stop by

Tow truck dropped my truck off late Thursday night and they had it fixed Monday morning!! Great service and quick turnaround!! A+

I was well satisfied with the service and the time it took.

Vehicle was not serviced on this date

Great

Good experience

Good service. Friendly service advisor.

Very helpful service department!

Awesome

Took care of all my needs very polite in all their interactions

Everyone is so polite and so friendly. No delays getting the work done and it was done right.

I normally never have an issue with Gerry Raymond of Fairmont. They always are very nice and respectful and take excellent care of my vehicle when I have it serviced. Though the last time I brought my car for an oil change and tire rotation, I also advised them of my tire leaking air to the point I had to air it up about twice a week. They informed me after my car was done that they could not find a leak and that it was just the cold air. This happened this past Friday on 01/30. Since then, I have had to air up that same tire three times, and it has only been three days since they looked at it. I do not believe it was just the cold weather making the tire lose air, and now I will have to take my car somewhere else to have the tire checked. That is the reason for the three stars because they did a great job with the oil change and tire rotation, but they did not address my tire leaking issue.

Fair

Speedy repair

As usual the people who take care of the vehicles are great

Oil change and tire rotation went smooth and timely. Service manager Jesse was very professional and informative. The best service guy I’ve ever experienced actually. Keep up the good work!

I Had a great experience. Everyone one was amazing. I really like my new car thanks so much for everything..

I had a great experience at Gerry Raymond Chevrolet in Fairmont, WV, recently during a regular service appointment for my Chevy Silverado Trail Boss. Trey and Jesse kept me informed of what was happening and also made me aware that my tires needed replaced (I knew this would be needed soon). Fortunately, they had 4 tires I wanted in stock and were able to perform an alignment on my truck as well. I appreciate Gerry and his team.

Great

Service team was top notch.

promised service professional provided

Friendly and curious staff will recommend to everyone

Great service AAAAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++=

preformed scheduled work in a timely manner.

It was a breeze

👍

Did a good job

The salesman Michael was very helpful and knowledgeable of the vehicles they sell. I was welcomed and introduced to a good service member as well. If you are looking for a good deal and experience then this is the place.

I will start everyone was very nice but my dashboard got broken 3 places and I was not even told until I got on my passenger side to retrieve something

The staff are kind and professional

Was late and they still got me in and taken care of

Great sales and service team!

Honestly it was not a great visit. I called the service manager already to voice my concerns. I am not a person who calls back to a business to complain or sends backs meal orders. I usually just deal with it, I'm not that guy, but for this I had to say something. My grandmother passed recently and I purchased her 2014 Cruze (from the estate) to give to my daughter. After having it detailed by a friend of mine, I took it to Gerry Raymond for an oil & inspection - Service called and said it needed new tires to pass inspection- So we did the tires, plus an alignment, plus inspection for $1,027. About a third of that cost was labor. When I arrived to pick up the vehicle no staff were in the service office. I waited for about 20-25 minuets and finally went to the cashier office to ask for help & another staff was able to help me pay my balance. They explained the service manager was out for a minute and they were short staffed. I had to rush out to after to take one of my kids to their practice & never got speak to anyone before I left. The issue was the inside of the vehicle. The floor and the and the driver door were covered in mud from the staff techs boots/shoes. There was dirt on the seat (into the fabric). There was a small cut/Nic on the steering wheel that wasn't there then I dropped it off. I just had it detailed & I wasn't happy. For a thousand plus dollars I got an oil change, 16-inch all season tires and my interior detailing jacked up. Not a good a value for the wage of labor. I called back to the sales manager & he was professional with me & did offer to have the vehicle detailed - I appreciate that honestly, but I'm just not sure that I want to return to Gerry Raymond for additional business.

So far so good I am a new customer

Did a good job, only negative feedback is when I went to leave I found the old inspection sticker stuck to my running board and small pieces on the dashboard. Attention to detail is what makes a good mechanic into a great one.

Service dept is top notch!

Got us in and out in a VERY timely manner! Which was greatly appreciated

Grear

Great service. Told me what it would cost before they did the work. It didn't cost any more than they told me. Gave me a ride home and picked me up the next morning.

As always the service guys, Jesse and Jeff got me in there right away and had me on my way in about an hour and a half??

The men in service treated me like our better than family. They are a perfect example of going the extra mile and I am grateful to them. In a hard time of life they were a bright spot in my day thanks to all involved. Sincerely, David Price

Service was fast and friendly staff. Jesse was very professional.

First class respectfully service from drop off to pickup. However the 3.5 % surcharge on using a debit card is almost and probably will be a dealbreaker when the new location is opened.

Great service as always

Great service. Easy to work with.

Michael, Trevor and Jay made the entire process simple. They were transparent and knowledgeable.

Elijah was a great and welcoming salesmen . From start to finish he was very accommodating . I would recommend Gerry Raymond and Elijah to anyone looking for a vehicle .

The manager Chris was very helpful helping me with all the details and all the staff were friendly and helpful.

Don't credit me foe maintenance plan. Have to remind them every time

The service department is top notch!

The loud, hard rock head banging music in the waiting room was bad enough, but the service individual who was condescending and rude regarding the status of my maintenance package was worse.